TERMS AND CONDITIONS
Before making any transaction and making any Booking on the Site and also, the "Platform", please read carefully and accept these general booking conditions ("General Booking Conditions"). If you do not accept the General Booking Conditions, you will not be able to use our Site to make the Reservations as defined below.
1. Definitions
1.1 Unless otherwise indicated in these General Booking Conditions, the following terms and expressions will have the following meanings:
"User", "you" and "yours" refer to you as the buyer of a Beach Service, booked on the Site;
"Booking Confirmation" has the meaning set out in the following article 3.3;
"Platform" refers to the website www.calaviolinascarlino.it (also, the "Site"), the App, Widget, tools, platforms or other devices owned by ....
"Reservation" means the reservation of tickets for parking space and / or beach for a specific time and date, agreed through the Site, App or Widget at the reference Beach Resort, which will be contractually obliged to provide the Bathing Service to the User in day / s and time booked;
"Beach Regulation" the regulation adopted by the user who books the ticket in his favor or for other people (or the recipient of the Bathing Services);
2. Presentation and relations between you (user), us (Cala Violina)
2.1 This Site, the App and Widget are owned by "calaviolinascarlino.it", "we", "us" or "our / a / i / e").
2.2 The website of calaviolinascarlino.it, the App and Widget allow you to book and purchase a wide range of Bathing Services such as, by way of example but not limited to, daily / seasonal rental of umbrellas or sunbeds at the Bathing Establishments (" Reservation Service ").
2.3 We remind you that to use the Site, Widget and / or App and purchase or book tickets using the Booking Service, you must be at least 18 years old.
2.4 To make a Reservation it is necessary to register on our Platform.
2.5 If you decide to register on the Platform and create an account to make Reservations ("Account") faster in the future, you will need to complete the registration process by following the instructions and providing the information requested on the Platform. You will be required to provide only correct and accurate information and take care to update it.
2.6 You will always remain solely responsible for the security of your Account login credentials and actions carried out on the Platform through your Account, for which calaviolinascarlino.it cannot be responsible in any way, except in the case of willful misconduct or gross negligence of calaviolinascarlino. .it.
2.7 If you pay for the Beach Service through our Site, App or Widget, we will receive the payment through the pagoPA payment gateway.
2.8 In case of need to contact you regarding your Booking, calaviolinascarlino.it or the Bathing Establishment will be able to get in touch with you via SMS, WhatsApp, email or other rapid communication channels, always in compliance with the legislation applicable to the processing of your data. personal as better specified in art. 9 of these Conditions.
2.9 From a legal point of view, every time you purchase a Service, two legally binding contracts are created:
2.9.1 a contract between you and calaviolinascarlino.it, with which calaviolinascarlino.it assumes certain obligations towards you related to the Booking Service (the "Agreement with calaviolinascarlino.it"). This contract is governed by these General Booking Conditions;
2.9.2 a contract between you and the Bathing Establishment, the object of which is the provision of the Bathing Services booked by you through our Site and the booking software.
2.10 We reserve the right to periodically modify these General Booking Conditions. Before making a Reservation from the Site, you are required to check the General Reservation Conditions, to make sure you understand the conditions in force at the time of the Reservation.
3. Reservations and Confirmation
3.1 The procedure for forwarding Reservations allows you to properly check and correct any errors before confirming your Reservation, so it will be your sole responsibility to ensure that the details of the Reservation are correct before sending.
3.2 We remind you that the Contract with the Seaside Establishment is intended as stipulated when we send you a written confirmation of the Reservation (generally with an e-mail: the "Reservation Confirmation"). The Booking Confirmation must be understood as your receipt from calaviolinascarlino.it which will give you the right to receive the Services booked once you go to the Establishment on the date referred to in the Reservation.
3.3 If you wish to change the details of a Reservation after receiving the Reservation Confirmation, you will not be able to do so despite us. You will be able to make a new booking but for a different day than the error day.
3.5 As indicated in the Terms of Use of the Site and the App, we reserve the right to deny access to our Site and / or the App as well as the right to cancel Bookings if you fail to pass our checks on fraud prevention or if we have a well-founded suspicion of fraud or false bookings by you or anyone using your account.
4. Exception to the right of withdrawal - cancellation of Reservations and Vouchers
4.1 By accepting the reservation, once the Reservation Confirmation has been received, it will not be possible to cancel the Reservation, it will not be possible to receive a refund of the price paid for the Reservation.
5. Complaints
5.1 Your satisfaction is important to us and we want to make sure we offer you the best possible Service. If you wish to file a complaint about it please use one of the following methods:
5.1.1 contact the Municipality of Scarlino directly and try to solve the problem;
5.1.2 write to us by contacting our assistance service at the email address This email address is being protected from spambots. You need JavaScript enabled to view it.; we will do our best to assist you.
5.2 After receiving the complaint we will try to resolve the problem on your behalf.
5.2.2 as a last resort and in extraordinary circumstances, but always in our sole discretion, refund you the disputed amount or the subject of the complaint (please note that it may take up to 30 days to receive the full refund) and only in the event of a malfunction of the pagoPA payment gateway or platform.
5.3 Important: we remind you that we carefully analyze each complaint and that we will do everything possible to help you resolve them, but calaviolinascarlino.it is not responsible to you, therefore, it cannot in any way be called to refund you or send you a credit note if you are not satisfied with the Bathing Service received from the Bathing Establishment.
6. Price and payment
6.1 The prices of the Services and any service fees are indicated on the Site from time to time but may be changed by calaviolinascarlino.it at any time (in this case, the Site and the App will be updated accordingly).
6.2 All Services must be paid for in Euros, by credit or debit card. It is your responsibility to protect the confidentiality of your Site access identification code, passwords and other security data that may be used to access your account in the Payment System. All transaction costs will be at your expense and will be added to the price of the Reservation.
6.3 Payments are handled by third parties. calaviolinascarlino.it does everything reasonably possible to keep the Payment Service always operational and functioning, but cannot guarantee its continued, uninterrupted or secure access or that it will be free from viruses or errors. We use third parties that provide payment services to process payments securely but we cannot predict or guarantee the time required to execute them because this depends on numerous factors beyond our control, including delays in the banking system and in the payment circuits. payment cards. We will try to communicate planned interruptions to the Payment Service in reasonable advance and will do everything reasonably possible to restore its functionality as soon as possible.
6.4 If you pay for the Services through the Payment System on the calaviolinascarlino.it Website, you will receive payment through the pagoPA payment gateway. The successful outcome of the payment you made in favor of calaviolinascarlino.it authorizes you to access the parking space (if selected) and the beach place (if available). If the Cala Violina beach is already busy, the user can still book a parking space and take advantage of the adjacent beaches / coves.
6.5 Some Bookings or Bookings for a limited time may have the option "settle / pay on the spot". This option allows you to make a reservation through the Site and pay on the spot once you (or the recipient of the Services) arrive on site to use the services. This option will be available only in cases where the portal decides to propose this method.
6.6 We inform you that you enter into a legally binding contract even when you make a Reservation through the Site with the option "pay / cash on site", and that you will be required to pay the full amounts due.
7. Treatment of personal data
7.1 The acquisition and use by calaviolinascarlino.it of your personal data collected if you are registered on the Platform at / or at the time of Booking are governed by the privacy policy available at the following address https: // www. calaviolinascarlino.it/privacy.
8. Liability and guarantees
8.1 Only in the event of our willful misconduct or gross negligence for which calaviolinascarlino.it should fail to fulfill its contractual obligations pursuant to these General Booking Conditions will we be liable to you exclusively for damages and losses of a direct nature incurred by you for such reasons, provided they are foreseeable.
8.2 In all other cases, calaviolinascarlino.it excludes its responsibility for direct, indirect, accidental, special, exemplary and consequential damages, including: loss of profits, loss of data or loss of goodwill; computer damage; cost of replacement products or services, even if foreseeable. The damages to which the limitation of liability refers may derive: from the use or abuse of the Site, App or Widget or from Reservations, from the inability to use the Site ..
8.3 calaviolinascarlino.it can never and in no way be held responsible for the incorrect execution of the Services booked.
8.5 The Platform and the Booking Service provided by us are provided "as is" and "as available", without guarantees and / or liability of any kind. All express and implied warranties, including, without limitation, the warranties of merchantability and fitness for a particular purpose are expressly excluded to the maximum extent permitted by law, and to the same extent, calaviolinascarlino.it disclaims all warranties for safety, reliability. , the timeliness, accuracy and performance of the Platform.
8.6 To the maximum extent permitted by law, calaviolinascarlino.it disclaims all warranties for other services or goods received or advertised by third parties on the Platform and will not be responsible for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by calaviolinascarlino.it to said websites or resources or to the Contents, products or Services available from such websites or resources.
8.7 To the maximum extent permitted by law, calaviolinascarlino.it declines all responsibility for the transmission of computer viruses or other harmful components in relation to the website, the Platform or the Reservations.
11. Änderung der Allgemeinen Buchungsbedingungen
11.1 Wir behalten uns das Recht vor, unsere Allgemeinen Buchungsbedingungen zu ändern und Sie unter folgenden Umständen mindestens 30 Tage nach dem Datum des Inkrafttretens der Änderungen zu benachrichtigen:
11.1.1 unsere Änderungen an Zahlungsakzeptanzverfahren;
11.1.2 Änderungen der relevanten gesetzlichen und regulatorischen Verpflichtungen;
11.1.3 andere Änderungen, die uns vernünftigerweise dazu zwingen, die Allgemeinen Buchungsbedingungen zu ändern.
11.2 Wann immer Sie über die Website, die App oder das Widget der Dienste buchen, gelten diese Allgemeinen Buchungsbedingungen von Zeit zu Zeit (verfügbar auf unserer Website oder über die App und / oder das Widget und für deren Lesen und Akzeptieren Sie verantwortlich sind die zum Zeitpunkt des Abschlusses der Bestellung) regeln Ihren Vertrag mit calaviolinascarlino.it, zusätzlich zu den Bestimmungen und der entsprechenden Datenschutzrichtlinie. Auf dieser Seite finden Sie das Datum der letzten Aktualisierung dieser Allgemeinen Buchungsbedingungen.
9. General provisions
9.1 All communications and notices must be addressed to calaviolinascarlino.it. You can also contact us from the contact page of the site. calaviolinascarlino.it may send you its communications and notifications by e-mail, by newsletter, or by publishing them on the Site.
9.2 The hours of our customer service are as follows: 9 am-1 pm and 3 pm - 6 pm from Monday to Friday (closed on public holidays).
9.3 calaviolinascarlino.it reserves the right to deactivate the account of a calaviolinascarlino.it User in case of violation of these General Booking Conditions and / or if the User should act in an inappropriate, abusive or otherwise inadmissible manner towards our service, both through communications by e-mail or telephone, as well as in person at the Bathing Establishment.
9.4 If a clause of these General Booking Conditions is considered invalid, illegal or for any reason unenforceable by the competent authority, the other terms, conditions and clauses will remain valid to the maximum extent permitted by law.
9.5 These General Booking Conditions will be governed by the laws in force in Italy and interpreted accordingly, without regard to the respective conflicts between legal provisions and in particular, in the event that the user is a consumer according to the definition referred to in art. 3 of the Legislative Decree. 206/2005 (Consumer Code), by the specific provisions dictated by the Consumer Code.
9.6 Any dispute arising from or in any way connected to these General Booking Conditions will be devolved to the exclusive jurisdiction of the Court of Grosseto, except in the case in which the user is a consumer according to the definition referred to in art. 3 of the Legislative Decree. 206/2005 (Consumer Code), in which case the competent judge for any dispute arising from these Terms of Use will be that of the consumer's domicile or residence.
Pursuant to and for the purposes of articles 1341 and 1342 of the Civil Code, you declare that you understand and expressly accept the following articles of these General Booking Conditions: In particular, that you accept points 1, 2, 3, 4, 5, 6, 7 , 8, 9
